How do I place an order?
You can order both print books and ebooks on our website but if you would like to make an order by telephone, please call our distributor, Marston Book Services on 01235 465500.
How can I pay for my order?
You can pay using a credit or debit card and also using a PayPal account.
What has happened to my order?
If your order hasn't arrived, please call our distributor, Marston Book Services on 01235 465500.
How much will delivery cost and how long will it take?
£2.50 for orders sent within the UK.
Orders are sent via 2nd class post with Royal Mail. Delivery can take between 3-8 working days.
There is free shipping on all orders over £10 (UK only).
£3.99 for all orders.
3 – 7 working days.
Rest of the World
£9.99 for all orders.
7 - 17 working days.
The 17 days are in particular for the USA due to increased security and freight handling methods.
Can I return my order?
We are happy to refund unwanted items that are returned to us within 21 days, provided they are in original condition. Please send the items to the address below and enclose a note quoting your order number and specifying, with as much detail as possible, which items you require in exchange.
Marston Book Services Ltd,
160 Eastern Avenue
Oxon, OX14 4SD
Returning incorrect or damaged items
Should you receive any items that you did not order, or that prove to be damaged, please return the item with a copy of your invoice to the Marston address above.
Please call +44 1235 465500 to obtain information on how to return items.
What happens when I sign up for an account?
When you sign up to an account, we will ask for your name, surname and a valid email address. Once you are registered, your account with us can be used across the site to make purchases and also, to receive access to our newsletter and the exclusive free downloads area.
Where do I sign into my account?
Go to the 'My account' page and enter your details to log in.
Where can I submit my manuscript?
If you go to our 'Writing for Us' page, you will see our submissions guidelines and the submissions form for sending us your proposal details
What happens next? How soon can I expect to hear back from you?
Your submission will be passed on to our editorial team and you will receive a response from us within 6 weeks.